
FAQ
Find your answer here
How long does shipping take?
We process orders within 1-3 business days before shipping. Once your order is shipped, delivery times vary between 7-14 business days
Once your order is processed, you’ll receive a tracking number to monitor your shipment.
📌 Note: eBooks are delivered instantly via email after purchase—no waiting required! If you don’t see your eBook, check your spam folder or contact our support team.
What are the sizing specs of my order?
For skincare and healthcare products, sizing details can be found on each product page under the "Descriptions" or "Infos" section.
📌 Note: eBooks are digital products and do not have physical dimensions. They are available in PDF format for instant download after purchase.
If you need more details about a specific product, feel free to contact our support team!
I'm having issues placing an order.
If you're experiencing any issues while placing an order, try the following:
- Check Your Internet Connection – Ensure you have a stable connection.
- Try a Different Browser or Device – Sometimes, switching browsers or using another device helps.
- Clear Cache & Cookies – Refresh your browser by clearing cached data.
- Verify Payment Details – Make sure your payment information is correct and your card has sufficient funds.
Still need help? Contact our support team, and we’ll assist you in completing your order as quickly as possible!
I'd like to return or replace my order.
We want you to be completely satisfied with your purchase. If you need to return or replace an item, please follow these steps:
- Contact Our Support Team – Reach out to us within 30 days of receiving your order.
- Provide Order Details – Include your order number and reason for the return or replacement.
- Follow Return Instructions – Our team will guide you through the return process and provide you with a return label if applicable.
📌 Note: eBooks are non-refundable once purchased, but please contact us if you're having any issues with the download.
If you have any questions or need assistance, we're here to help!
I'd like to cancel my order.
We process orders quickly to ensure timely delivery, so cancellations must be requested within 24 hours of placing your order. If you need to cancel:
- Contact Our Support Team – Reach out to us as soon as possible with your order number.
- Request Cancellation – We will do our best to accommodate your request before the order is shipped.
📌 Note: Once an order has been processed or shipped, it cannot be canceled. For any issues after shipment, we can assist with returns or exchanges.
If you need assistance, don't hesitate to get in touch!
Couldn't find your answer?
We're here to help. If you couldn't find the information you were looking for, please reach out to us directly. Our team is eager to assist you.